Network Support Options

Small businesses basically had two options for network support:

Option 1:

Designate the most “technically savvy” person in your company as the make-shift IT person. Then call in someone from outside the company when your “makeshift guru” can’t solve a problem.

The problem with this scenario:

You originally hired this person to do a different job other than to be an IT person; and

They can’t do both jobs when they’re trying to meet their current job expectations AND be a part-time IT person concurrently.

Option 2:
Use your network until it breaks, and THEN call an expert to fix the problems!

The problem with this option is obvious.

Both of these options will eventually result in poor performance, low productivity, data loss, and poor customer service.